Friday, June 26, 2009

Why?????

Why is it I get an email yesterday from the resort where we are staying starting on MONDAY saying that they are overbooked and I have been moved from a one bedroom cabin to a one bedroom villa??? I didn't booked a one bedroom villa when I made my reservation over two weeks ago so again...WHY?????

Ughhhh I was SO not happy so I called the number on the email and the reservationist was so rude and was basically telling me there was nothing I could do, couldn't answer WHY my reservation got bumped or anything other than sorry, they were overbooked blah blah blah...I told her to keep it and if I could find a BETTER place I would cancel it.

I looked and looked and looked and of course now can't find anything within the same awesome price range I had gotten with this place so I was just about to bite the bullet and spend another lump of cash to upgrade to a two bedroom cabin but when I called back to do that, the reservationist said my reservation shows for a one bedroom cabin...what the heck?? LOL So I had to laugh a bit and think to myself maybe my complaining before worked??

So when I got off the phone I emailed the resort asking once again for confirmation of my one bedroom cabin reservation. I have yet to receive anything. I think I will call daily just to confirm it...hehe...I am stressing over this! I specifically booked a cabin because we love having our own little place to stay and not be in a hotel type atmosphere. Not that there is anything wrong with that but we are on vacation, we want to splurge a little bit right??? If we get there and we have a villa...yea I'll say a few words but I'm not going to be one of those insane travelers that goes off on the poor front desk person that has no control over it, I will just let it be known that I am not too happy that my reservation made over two weeks ago didn't really matter I guess. Isn't that the point of a reservation??? You RESERVE something so that nobody else can have it??? UGHH!!

6 comments:

Tooj said...

That does stink, certainly...but you have to understand...reservation doesn't REALLY mean "hold so that no one else can"....here's what it means:

"We'll write your name down with lots of others. We won't really do a headcount on rooms or people...we are assuming *and rightly so* that half of the morons that called and had their names written down are going to be no-shows or cancellors. Therefore, you'll PROBABLY get what you want, but at the very least you'll get a broom closet."

I think that's what Merriam Webster says anyhow.

Kelly said...

oh, that's frustrating! You should totally call every day. It's a pain, but you don't want to show up to any surprises. Plus, by the time you get there, the staff will know you are NOT one to mess with! :)

...visiting from SITS

~Trish~ said...

Yay I got an email back from the resort still showing me in a cabin. Trust me, I am printing off every confirmation I have gotten and will be presenting it at the front desk when I check in :) hehehe

Fresh Mommy said...

Yes, that is EXACTLY why you reserve something!!! That really stinks... I hope it works out well for you! They need to upgrade you to something even better just because of all of this.

Ohhhh.... just saw your comment... YAY! And definitely smart to print every confirmation you have! LOL

:)
~Tabitha

wendy said...

I hate that for you, but enjoy it all the same. Tooj is really funny and righ ton with her definition!

Hot Tub Lizzy said...

I hear about stuff like that happening a LOT... bad bad bad